1. Payment
The customer is required to pay the amount reported in the booking system at the time of booking. The deposit payment can be made by credit card accepted by the Stripe system. The balance relating to the rental price will be required upon departure.
After payment of the deposit, INSULA 360 will allow you to print the voucher online, as proof of purchase, and must be presented to the service provider. All information regarding travelers must be correctly provided at the time of booking. All requests for changes / amendments must be sent by email to INSULA 360 at the email address: insula360@hotmail.com INSULA 360 cannot be held responsible for any problem that may occur if you do not receive or if you do not read carefully confirmation / voucher. In the event that you are unable to print the voucher, it is necessary to notify INSULA 360 of the outage at least 72 hours before the start date of the service by e-mail to the address: insula360@hotmail.com
INSULA 360 reserves the right to vary the itineraries due to adverse weather conditions in order to guarantee the safety of its customers; In such cases, INSULA 360 will not have to reimburse any fees.
INSULA 360 assumes no responsibility for injuries, losses, damages, accidents, delays or inconveniences that may occur either by chance or force majeure (wars, civil unrest, strikes, etc.) or from any cause beyond its control or in any case attributable to the customer. INSULA 360 and its suppliers reserve the right to vary itineraries in order to improve each tour, for the benefit and pleasure of the tour members. INSULA 360 and its suppliers reserve the right to cancel or reschedule any tour departure in accordance with the regulations in place.
5. Cancellation
To ensure impeccable service, respecting each guest and Insula360, our refund policies are as follows:
A full refund (100%) will be issued up to 24 hours before the event.
A refund will NEVER be issued if you cancel the booked event 23 hours and 59 minutes before the event’s start, and in this case, INSULA360 will retain the entire amount paid as a penalty.
In the event of cancellation due to bad weather (determined by the Skipper), you can choose between an alternative date or a full refund with no penalty.
IMPORTANT: If paying via PayPal, any refund will be made net of any fees retained by PayPal, which are not returned to the sender.
6. Skills
In case of disagreement or dispute, a peaceful solution will be sought. If this is not possible, the competent court for this dispute is in Tempio Pausania.